Automation for a health insurance provider

Allcargo's IT infrastructure was operating on a distributed data center architecture which had its own challenges associated with ensuring keeping hardware and software upto date in terms of versions. Additionally, they were looking for reliable, scalable, secured and flexible solution on pay as you go model avoiding upfront capex investments.

This project was on a time critical path covering the following business imperatives:

1. Better hardware & software

2. Support business critical applications

3. Ensure a seamless migration with zero impact to the business operation

4. Provide a better visibility and control

As part of the data center transformation project for Australia and South Africa, Noventiq helped to migrate 120 critical servers, 30+ database servers within a 12-hour framework, helping realize the vision of the Allcargo IT team.

Allcargo deployed Disaster Recovery (DR) within Azure for both these regions, ensuring that all necessary backups were being taken in accordance with Allcargo's compliance requirements. Noventiq also deployed and implemented Bastion services to provide individual user access to machines and made optimum use of Azure services to improve Allcargo’s flexibility and scalability significantly.

The Allcargo IT team approved a variety of technologies to develop their solutions, including Azure Virtual Machines, Storage Accounts, VPN Gateway, Azure ExpressRoute, Azure Backup and Azure Site Recovery. By leveraging these technologies, Noventiq was able to improve performance, automate backups and provide a robust and reliable service.

The implementation of the automation solution yielded the following results:

• 40% reduction in processing time for customer requests, leading to enhanced customer satisfaction;
• 30% decrease in operational costs by eliminating manual labor and optimizing processes;
• Increased capacity to handle larger data volumes and scale operations as needed;
• Improved visibility into performance metrics for informed decision-making and operational efficiency.

This successful automation initiative highlights the importance of leveraging technology to streamline processes and enhance customer experience. By partnering with a technology solutions provider, the organization was able to implement tailored solutions that addressed their specific challenges and improved their operations. In a rapidly evolving business landscape, embracing technology solutions is crucial for organizations to remain competitive and drive growth.